Services

Terms & Conditions

1. Basics

These General Terms and Conditions (GTC) regulate the legal relationship between the guest / customer – hereinafter referred to as guest -  and the Seehof Selection AG as operator of the hotels Hotel Seehof - Davos, Schlosshotel Vereina - Klosters, Hotel Steinbock - Klosters, Berghaus Erezsäss – Serneus, hereinafter referred to as hotel. For simplicity, every service – no matter which – is always referred to as contract in these terms and conditions.

Only the terms and conditions valid at the time of conclusion of contract shall apply. Terms and conditions of the guest only apply if this has been explicitly agreed in writing before the contract was signed. If individual provisions of these terms and conditions or parts thereof shall become ineffective or invalid, the validity of the contract and the remaining terms and conditions shall not be affected. Furthermore, the legal regulations apply.

4. Contractual item / scope

The contract for the rental of rooms, seminar rooms, areas and the purchase of other goods and services is concluded with the written confirmation and/or by implication of the guest. A reservation that is made on the day of arrival is legally binding from the moment of acceptance by the hotel. Contract changes are only binding for the hotel through (written) confirmation. Unilateral changes or additions to the contract by the guest are void. Subletting and reletting of the rooms and their use for purposes other than accommodation require the prior written consent of the hotel.

7. Prices / duty of payment

The prices announced by the hotel are in Swiss Francs (CHF) and include the respective legal VAT. The guest is obliged to pay the agreed or applicable hotel prices for rooms provided and any other services used by the guest. This also applies to orders from his companions and visitors. Increasing applicable taxes after signing the contract are payable by the guest. Prices in foreign currencies are indicative and will be charged at the current exchange rate. Respectively, those rates, which are confirmed by the hotel, are valid. Prices can be changed by the hotel if the guest subsequently changes the number of reserved rooms, the hotel services or the length of stay. Depending on the agreement the hotel can demand a deposit of 60% of the total amount. This deposit is to be understood as a partial payment of the agreed remuneration. The hotel may demand a credit card guarantee instead of a deposit. An advance payment has to be made within 30 days of receipt of the reservation confirmation and no later than 4 weeks before arrival. In case of a short-term reservation, the hotel demands a credit card guarantee for the full amount.


In case of a delayed advance payment or credit card guarantee, the hotel can cancel the contract (incl. benefits promised) immediately (without warning) and shall be entitled to demand cancellation costs listed under point 10 of these terms and conditions. The hotel shall be entitled to issue invoices or interim invoices for its services at any time. The final invoice includes the agreed price plus any extra amounts that have arisen due to additional services of the hotel for the guest and/or the persons accompanying said guest. The final invoice is - subject to other arrangements – payable at the latest during check-out on departure in Swiss Francs in cash or by accepted credit card. For each payment reminder, the hotel may charge a reminder fee of CHF 10.00. With respect to claims of the hotel, the set-off defence is excluded.

10. Impossibility of arrival

If the guest is not able to arrive at all or in time as a result of force majeure (floods, avalanches, earthquakes etc.), the guest is not obligated to pay the agreed amount for the missed days. The guest has to prove the impossibility of arrival.  However, the obligation to pay for the booked stay shall resume as soon as the arrival becomes possible again.

13. Extension of the stay

Subject to other agreements, the guest is not entitled to extend his stay. If on the day of departure the guest cannot leave the hotel because all ways of travel are blocked or unusable due to unforeseeable circumstances/force majeure (e.g. extreme snowfall, floods etc.), the contract for the duration of the impossibility of departure shall be automatically extended according to the previous conditions.

16. Actions, use and liability

a) Hotel

The Hotel is not legally liable for minor or moderate negligence, and is only liable for gross negligence or intentional damage. Should disruptions or defects occur in respect of service provision on the part of the hotel, the hotel is to act to remedy upon notification by the guest without delay. If the guest fails to inform the hotel about any deficiencies in time, there is no claim to reduce the contractually agreed remuneration. The hotel is liable for items brought in by guests in accordance with statutory regulations, which means up to the amount of CHF 1.000,-. Objects brought in are such objects, that are kept by the guest in the hotel room and the safe provided for this purpose. The hotel is not liable for minor and medium negligence. If valuables (jewellery, etc.), cash or securities are not given to the hotel for safekeeping, the liability of the hotel is excluded to the extent permitted by law. The hotel recommends that money and valuables should be kept in the reception safe in general. If a possible damage is not reported to the hotel immediately after its discovery, the claims of the guest become void. Under no circumstance is the hotel liable for any services merely supplied to the guest. The hotel does not accept any liability for theft and damage to material brought in by third parties.

b) Guest

The guest is liable to the hotel for all damages and losses caused by him, companions, their auxiliary personnel or event participants, without the hotel having to prove the guests fault. The guest is responsible for the proper use and proper return of all technical aids / equipment provided by the hotel or procured on the guest’s behalf from third parties and is liable for damages and losses. The guest is liable for requested services and caused expenses of the hotel to third parties.

c) Third parties

If a third party has initiated the booking in the name of the guest, this third party, together with the guest, shall be liable for all obligations arising from the contract. Independently of this regulation, any customer is obliged to forward all information related to the booking, in particular these terms and conditions, to the guest.

19. Further regulations

Should the guest request services the hotel cannot provide, it is merely acting as an intermediary. Statutory limitation shall apply. As far as these can be modified, an absolute limitation period of 6 months shall apply for claims for damages after the guests departure. Advertisements in media (such as newspapers, radio, television, Internet) with regard to events in the hotel, with or without the use of the unchanged corporate logos, require a written approval of the hotel prior to publishing. Defamatory or disrespectful comments on rating platforms (such as TripAdvisor) about services of the hotel, which are proven to be wrong and can be refuted by the hotel, will be reported to the appropriate authorities. The right to further claims for damages and amends shall remain reserved.

2. Place of jurisdiction / Applicable Law

For any disputes arising from this contract Davos Grisons (Graubünden) is the place of jurisdiction, provided that no other mandatory statutory jurisdiction exists. Swiss law shall apply exclusively for all agreements regarding contracts and reservations or any additional agreements as well as general conditions. Place of fulfilment and payment is the hotel’s location.

5. Scope of service

The scope of deliveries and services shall be determined by the individually made and confirmed reservation of the guest. The guest is - subject to any other contractual agreements - not entitled to get a specific room. If, despite a confirmed reservation, no room at the hotel is available, the hotel has to inform the guest in a timely manner and offer a suitable replacement in a nearby hotel of similar or higher category. Any extra expenses for the substitute accommodation shall be borne by the hotel. If the guest rejects the substitute accommodation, the hotel must reimburse the guest immediately for services already performed (e.g. advance payments). Further-reaching claims by the guest are excluded.

8. Cancellation by the Hotel

Up to and including 7 days prior to arrival of the guest, the hotel may cancel the contract at no cost. Moreover, the hotel is entitled to effect extraordinary and immediate cancellation of the contract for an objectively justified reason by immediate unilateral written declaration.

Objectively justified reasons are, e.g.:

  • an agreed advance payment or security deposit is not provided within the time limit set by the hotel;
  • force majeure or other circumstances not within the responsibility of the hotel, that make a fulfilment of the contract objectively impossible;
  • rooms or halls that were reserved with misleading or false information, e.g. regarding the guest or the use or purpose of accommodation;
  • the hotel has justified cause to believe that the use of the agreed services may affect the smooth operation of the business, the safety of other hotel guests or the reputation of the hotel;
  • the guest has become insolvent (bankrupt or futile seizure) or has stopped making payments;
  • the purpose or the cause of the stay is illegal.

In case of cancellation by the hotel for the above reasons the guest is not entitled to compensation;
the amount for the services booked remains due.

11. Early Departure

If the guest departs early the hotel is entitled to charge 100% of the price of all booked services.
In case of an early departure, the hotel is eager to provide the services not used otherwise. If the hotel can provide the services not used to third parties within the agreed period, the amount payable by the guest shall be reduced by the amount that such third parties pay for the cancelled service.

14. Additional conditions for groups

Group rates can only be used with prior agreement and written confirmation by the hotel. For a group with less than 20 people, the rates for individual travellers apply. The joint arrival and/or departure of groups has to be communicated with the hotel in writing, 7 days prior to arrival.  Only one total invoice will be issued for the tour manager, who is fully liable for this amount. The final number of people of the group (incl. a list of names) has to be reported to the hotel no later than 7 calendar days before arrival of the group. If the group is smaller than originally notified, the absent people will be charged 80% of the proportionally booked services. Additional people are counted and billed as individual travellers - subject to satisfiability. If a group reservation is cancelled, the cancellation fees listed in point 10 apply.

17. Pets

Animals may only be brought to the hotel with the prior consent of the hotel and against extra remuneration. The guest bringing along an animal to the hotel shall be obliged to keep the animal safe or supervise it, or have it kept safe or supervised by qualified third parties at his expense. No animals are allowed in the lounge, restaurant, event rooms and in the hotel spa. They are, however, allowed in the lobby bar, the ‘Stübli’ and in the Chesa.

3. Definitions

Groups: groups in the sense of these terms are groups with a minimum of 10 booked rooms.
Written confirmations: As written confirmations fax and e-mail messages are valid also.
Contractual partners are the guest and the hotel.

6. Useful life

Subject to other agreements it is the guests right to use the rented rooms from 3:00 p.m. on the agreed arrival day until 11:00 a.m. on the day of departure. If a guest arrives later than 10:30 p.m., the hotel must be informed about the late arrival on the arrival day until 6:00 p.m. the latest by telephone or in writing; otherwise use of the rooms reverts to the hotel. In case of delayed occupation of the room by the guest (later as contractually agreed) from 1:00 p.m. on, the hotel shall charge CHF 50 and CHF 100 from 6:00 p.m. on. Contractual claims of the guest for regular continued use of areas shall not be established hereby; the right to claim for damages remains reserved. The hotel reserves the right to remove the objects of the guest from the room in case of a late departure and to keep them in an appropriate location in the hotel at the guest’s expense.

9. Cancellation of reservations / Cancellation fees

Cancellation

A cancellation of the reservation requires the written consent of the hotel. If no such consent is given, the price agreed remains payable if the guest does not use the contractual services. In case of a reservation not taken up ("no-show" by the guest) at least 80% of the services booked will be charged. Conclusive for the calculation of the cancellation fee is the arrival of the written cancellation of the guest at the hotel. This applies to letters as well as fax and e-mail messages. Should the guest withdraw from the contract without an approved cancellation or if certain reserved services are changed or cancelled, the hotel shall charge the following cancellation fees.

Cancellation fees

Single reservations:
Up to and including 7 days prior the agreed date of arrival the guest may cancel the contract without financial consequences.

Group reservations:
The cancellation charges below are applied when more than 10 people of a group (see point 3) or 30% of the services booked are cancelled:

  • Up to and including 60 days before the agreed date of arrival the group reservation may be cancelled at no cost.
  • Written cancellation of the stay 60-45 days before the confirmed arrival date:
    30% according to the reservation confirmation.
  • Written cancellation of the stay 44-22 days before the confirmed arrival date:
    60% according to the reservation confirmation.
  • Written cancellation of the stay up to and including 21 days before the confirmed arrival date:
    100% according to the reservation confirmation.

Mitigation

The hotel is committed to assign the unused services - for both cancelled individual and group reservations - otherwise. If the hotel can provide the cancelled service to third parties within the agreed period, the cancellation fee payable by the guest shall be reduced by the amount that such third parties pay for the cancelled service.

12. Stay / Key / Security / Internet / Smoking

The hotel room is reserved exclusively for the registered guest.  Giving the room away to a third person or the use by an additional person is subject to a written approval of the hotel. By entering the contract, the guest acquires the right to use the rented rooms and the facilities of the hotel for all booked people, which normally and without any special conditions are available for usage by guests and to the usual services. The guest has to exercise his/her rights in accordance to any applicable hotel and/or guest regulations (house rules). The room card issued by the hotel remains the property of the hotel and allows 24-hour access to the hotel. The loss of the card/key must be reported to the reception immediately. The guest will be charged CHF 5,- for a damaged card and CHF 5,-  for the loss of the card. For access to the Internet the guest has to obtain his personal login data at the reception. This service is free of charge for the guest. The guest is responsible for the use of his login data. The guest is liable for abuse and illegal behaviour while using the Internet. Smoking is only permitted in designated areas in the hotel.

15. Meals and drinks

All meals and drinks have to be purchased solely at the hotel. In special cases (specialties, etc.) a further written agreement may be made. In such case the hotel is entitled to charge a service fee or corkage (see separate listing).

18. Lost and found items

If ownership is clear and residential / commercial address is known, lost and found items are being forwarded. The cost and the risk for shipping are borne by the guest. If ownership is not clear, the items will be handed over to the local lost property office after a three-month retention period.